Effective Date: 4/28/2026
App: Bingo Escape
Developer: Dustin Runnells
Contact: support@bingoescape.com
This Privacy Policy explains how Bingo Escape collects, uses, stores, shares, and protects information when you use our mobile game, website, services, and related features.
By creating an account or using Bingo Escape, you acknowledge that you have read this Privacy Policy.
When you create an account, we may collect information such as your email address, display name, user ID, authentication provider information, and account status. We use Firebase Authentication to help create and manage user accounts.
We collect information related to your game activity, including level, experience points, tickets, bingo cards, souvenirs, trades, rewards, game progress, achievements, inventory, selected avatar or cosmetic items, and other in-game activity.
Bingo Escape includes randomized gameplay rewards, including souvenirs and bonus rewards. We may collect records of the rewards you receive, the games you play, and the in-game items associated with your account.
If you enable and use chat features, we may collect and store chat messages, reports, blocked-user settings, moderation actions, mute records, ban records, and related safety information. Chat may be reviewed by automated systems or human moderators to enforce our rules, investigate reports, prevent abuse, and protect players.
If you make an in-app purchase, the purchase is processed by Apple, Google, or another applicable app store provider. We do not receive or store your full payment card information. We may receive purchase confirmation data, product identifiers, transaction identifiers, purchase history, and entitlement information so we can deliver purchased in-game items.
We may collect technical information such as device type, operating system, app version, device identifiers, IP address, crash logs, diagnostic information, performance data, and approximate region or language settings.
If you contact us for support, we may collect your email address, the content of your request, screenshots or files you provide, and information needed to respond to your request.
We use information to:
Bingo Escape may use third-party services to operate the app, including Firebase and app store services. These services may process information on our behalf, including authentication data, database records, crash logs, analytics, and purchase-related data.
Third-party services may include:
These third parties may collect and process information under their own privacy policies.
Bingo Escape may include optional chat and other user-generated content features. Chat is intended for game-related communication, including bingo, trades, and community interaction.
Chat may be visible to other players depending on the feature being used. Do not share sensitive personal information in chat. We may monitor, filter, review, hide, remove, or retain chat messages and related records for moderation, safety, legal, and enforcement purposes.
Bingo Escape may provide daily in-game tickets and may allow users to purchase additional in-game tickets or other virtual items through the applicable app store.
Tickets allow additional gameplay. Rewards from gameplay may be randomized. Some souvenirs and bonus rewards are randomly generated and are not guaranteed.
Bingo Escape does not offer real-money gambling. In-game items, tickets, souvenirs, rewards, and virtual content have no cash value and cannot be redeemed for real money or real-world prizes.
We may share information:
We do not sell your personal information in the traditional sense. If this changes, we will update this Privacy Policy and provide any required choices.
We keep information for as long as reasonably necessary to provide the app, maintain your account, operate gameplay features, comply with legal obligations, resolve disputes, enforce our Terms of Use, prevent fraud or abuse, and maintain security.
Some information may be retained for a limited period after account deletion where necessary for legal, safety, fraud-prevention, dispute-resolution, accounting, tax, purchase-verification, moderation, or enforcement purposes. Where practical, we may delete, de-identify, or aggregate information that is no longer needed.
You may initiate account deletion from within the app by going to Settings > Delete Account.
When you request account deletion, we will delete or de-identify personal information associated with your account unless retention is necessary for legal, safety, fraud-prevention, dispute-resolution, purchase-verification, moderation, or enforcement purposes.
Account deletion may permanently remove your progress, tickets, souvenirs, inventory, trade history, and other account data. Deleted accounts and gameplay progress may not be recoverable.
If you cannot access your account, you may contact us at support@bingoescape.com to request assistance with account or data deletion. We may need to verify your identity before processing a request.
You may be able to:
Bingo Escape is not intended for children under the age of 13. Do not use the app or create an account if you are under 13.
If you are between 13 and the age of legal majority where you live, you may use Bingo Escape only with permission from a parent or legal guardian.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
We use reasonable technical and organizational measures designed to protect information. However, no system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential.
Bingo Escape may be operated from the United States or other locations. By using the app, your information may be processed in countries where privacy laws may differ from those in your location.
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. If changes are material, we may provide additional notice in the app or by other reasonable means.
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:
Bingo Escape
Email: support@bingoescape.com